Manage Message Groups

Use Message Groups to easily send an instant message to a specific group of Edge Cloud operators. When you send a message to a group, each staff member that is included in the group will receive the message.

Choose Your Settings

1. Open Message Groups Editor - Home ribbon bar > Tools section > Editors > General > Message Groups.

   

2. Create or Edit a Message Group - Create a new group, or choose to work with an existing group.

   Create a New Record - Click Add, then enter the details for your new record.

   

   Select Existing Record - Your list of existing records appears at the left. Click the record to work with, then review and edit the details at the right.

3. Edit Message Group Details - You can change the name of the group, add and remove group members, and choose whether the group is available for Edge Portal messaging.

   

   Name - You can edit the name of this record if needed.

   Exclude from Edge Portal Messaging - Enable / disable this option to choose whether this group is available when someone uses messaging from your Edge Portal mobile viewer.

   Add / Remove Operators - Select an operator name, then use the " > " and " < " arrows to add or remove the operator from the group.

4. Save Changes - Click Save in your Quick Access toolbar or File ribbon bar (or press Ctrl+S on your keyboard) to save any changes you have made.

   

More Information

Delete a Group - Choose group name, then click Delete. This deletes the group, but does not delete the individual operators.

Send a Message to a Group - While selecting message recipients, notice that message group names are preceded by a group icon. When you include a message group in the recipient list, each staff member that is included in the group will receive the message. See "Send an Instant Message" for details.