Set Up Reminder Messages
Use the Messages tab of your Reminders editor to create and edit the Edge Reminders messages you send via email and text message. (To create and update telephone voice messages, contact Ortho2.)
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Open Edge Reminders Integration - Select Editors from the Tools section of the Home ribbon bar. Then from the Integrations section, open the Reminders editor. (You can also use the Search field to look for the editor you want to work with.)
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Provide Credentials - Enter your Edge Cloud user name and password. Only operators assigned to a security model that allows full access to the Edge Reminders Editor settings of the General Administration group can open this editor. See "Set Up Security Access" for details.
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Select Edge Reminders - Choose the Edge Reminders plug in, and enable the Activate option. All Edge Reminders set up options are then available to you.
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Open Messages Options - Choose the Messages tab.
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Manage Messages - You can create or edit email and text messages you want to send with Edge Reminders, and inactivate messages you no longer need to use. (To create and update telephone voice messages, contact Ortho2.)
Create a New Message - If you want to create a new message, click New,
Message Name & Type - Type a description of your message that makes it easy to determine who it is intended for. Select Appointment Message if you want everyone with an appointment on a specific date to receive the message, or select Responsible Party Message if you want to be able to send the message to a subgroup of patient folders, such as messages regarding birthday greetings or missed appointments. Click Ok to accept your changes.
Message Details - Choose the message type, preview email templates, and enter your message text and variables.
Message Output Type - Choose whether this message will be sent via email or text message. (To create and update telephone voice messages, contact Ortho2.)
Message Template - (Email messages only.) Select from a list of ready-to-send message templates. Unless otherwise specified in the template name, your email reminders will include buttons for confirming or canceling the appointment, as well as links for opening your web site or a map to your office. If you do not want the email to include these interactive options, be sure to select a template name that says the items are excluded.
Preview - (Email messages only.) To preview message templates, click View. With the template window open, you can click Previous / Next to cycle through all templates, or use the dropdown at the bottom of the window to preview a specific template. When you are happy with the template you have selected, click Update. Note that you can also click the interactive buttons on the template to view that button's linked command.
Message Subject & Body -Type or edit the message in the Message Body box. Email messages also have a Message Subject text box. Variables, such as the patient name, appointment date, and appointment time, act as a single character to prevent misspelling. To add or remove a variable from the message body, simply drag and drop the variable from the list at the bottom of the window into your message.
Keep text messages as short as possible: Some patients may have cell phones that allow a maximum of 150 characters per message.
Certain email templates (described above) include buttons for confirming or canceling the appointment, as well as links to your web site and a map to your office. To add or remove the Confirm and Cancel buttons, or the web site or map links from your message, you must select a different template.
Edit Existing Message - If you want to edit a message that has already been created, select it from the dropdown list. You can then change the message properties and edit the message and other details as needed.
Change Message Properties - The message properties determine whether the message is linked to upcoming appointments, or responsible parties. You select the message properties when you create a new message, but you can change the properties of an existing message if needed. If you need to change the message properties, click the 
Settings button beside the message name. Select Appointment Message if you want everyone with an appointment on a specific date to receive the message, or select Responsible Party Message if you want to be able to send the message to a subgroup of patient folders, such as messages regarding birthday greetings or missed appointments. Click Ok to accept your changes.
Message Details - Choose the message type, preview email templates, and enter your message text and variables.
Message Output Type - Choose whether this message will be sent via email or text message. (To create and update telephone voice messages, contact Ortho2.)
Message Template - (Email messages only.) Select from a list of ready-to-send message templates. Unless otherwise specified in the template name, your email reminders will include buttons for confirming or canceling the appointment, as well as links for opening your web site or a map to your office. If you do not want the email to include these interactive options, be sure to select a template name that says the items are excluded.
Preview - (Email messages only.) To preview message templates, click View. With the template window open, you can click Previous / Next to cycle through all templates, or use the dropdown at the bottom of the window to preview a specific template. When you are happy with the template you have selected, click Update. Note that you can also click the interactive buttons on the template to view that button's linked command.
Message Subject & Body -Type or edit the message in the Message Body box. Email messages also have a Message Subject text box. Variables, such as the patient name, appointment date, and appointment time, act as a single character to prevent misspelling. To add or remove a variable from the message body, simply drag and drop the variable from the list at the bottom of the window into your message.
Keep text messages as short as possible: Some patients may have cell phones that allow a maximum of 150 characters per message.
Certain email templates (described above) include buttons for confirming or canceling the appointment, as well as links to your web site and a map to your office. To add or remove the Confirm and Cancel buttons, or the web site or map links from your message, you must select a different template.
Inactivate Message - Select the message to work with, and click 
Delete. Although the message is not deleted from your system, it will no longer be available for new reminders.
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Save Changes - Click 
Save in your Quick Access toolbar or File ribbon bar (or press Ctrl+S on your keyboard) to save any changes you have made.
