Set Up Payments on File

Save credit card, debit card, and electronic transfer account information for billing parties directly in their responsible party folders. Having these Payments on File records provides you with a way to post payments to an authorized account without swiping a card or re-typing account numbers each time you post a payment. In addition, a credit card or electronic transfer payment on file is required for Auto Receipts.

Set Up Integrated Payment AccountsClosed - You must set up credit card and / or electronic transfer payment accounts that integrate with your payment processing system (such as Global Payments Integrated) before you can create payments on file for your responsible parties. See "Payment Accounts Editor" for details.

Click to OpenAdd a Payment on File to a Responsible Party

Open the responsible party record, and click add beside the Payments on File section of the window. Select the payment account to use for processing these payments. Then enter the account details. The details required will vary, depending on whether you are entering a credit card, debit card, or electronic transfer (ACH)* record.

* Electronic transfer (ACH) processing is available only for Edge Cloud users in the United States and Canada through Global Payments Integrated, and the United States only through Vanco Payment Solutions.

Click to OpenBilling Name & Address

Confirm the responsible party name and address are correct. Click Save to continue.

Click to OpenAccount Data

When you create a new payment on file, you can type the credit card or bank account information, or use your card device to input the data. The data required depends upon the type of payment account you selected. When finished, click Submit to continue.

Click to OpenDescription

Once the account information has been verified, you are prompted to enter a description for this payment on file, such as "VISA ending in 6781". Be sure the description is detailed enough so that you can distinguish it from other payment on file accounts you may set up for this responsible party.

Click to OpenUpdate a Card on File

Click Update beside the credit or debit card you want to work with, then review and update the details, such as the billing phone number or expiration date.

You cannot change the account numbers associated with an existing payment on file. Thus, you cannot updated electronic transfer (ACH) accounts. In the event of an account number change, you will need to delete this payment on file and create a new one.

Decline Minimizer Service- If you use Global Payments Integrated to process your Edge Cloud payments, your accounts are covered by their Decline Minimizer service. This service will attempt to automatically update card-on-file information when processing recurring payments (i.e. Auto Receipts) to combat declines due to card expiration or replacement.

Click to OpenDelete a Payment on File

Click beside the payment on file account you wish to remove. Then confirm your action. You will no longer be able to process receipts with this account.

Click to OpenUse Payments on File

When you post a payment for a responsible party, their payments on file appear for you to choose from as the payment method. The credit card or bank account information is then entered and processed for you automatically. See "Post Payments" for details.