DMARC/SPF: Undelivered Emails
If some or all of your Edge Reminders email messages, Edge Broadcast newsletters, or emailed appointment cards and payment receipts aren't being delivered, they are likely being flagged as spam, or blocked as unverified transmissions by the recipients' email providers. If you have ascertained from patients and parents that the message was not delivered to their spam folder or blocked by their spam filters, you can often resolve the problem by configuring your domain records to allow Edge data center messages in your sender list.
You might become aware of undelivered emails, for example, when you see a trend of patients not confirming appointments via email, or when you receive complaints from parents claiming they never receive reminder emails, or when you receive notifications that your email messages were undeliverable.
First, ask your patients and parents to check their spam folders and filters. Each email provider maintains their own rules on what they decide is spam, and Ortho2 has no control over that. If a patient or parent finds your Edge Reminders emails, Edge Broadcast newsletters, or emailed appointment cards and receipts going to spam, they should use the tools provided by their email service to permanently mark those as "not spam".
If you determine that your Edge Reminders emails, Edge Broadcast newsletters, or emailed appointment cards and receipts are not being delivered at all, you can configure your DNS records to allow Edge data center messages in your sender list.
If you have access to the DNS records for your domain, or if you have a domain registrar you can contact to edit records, you need to add or edit the SPF TXT record to include edgedatacenter.com in the allowed sender list. The bare minimum required to allow emails sent through the Edge Reminders servers is: v=spf1 include:edgedatacenter.com a:mail.edgedatacenter.com -all
If you have an existing SPF rule, you can insert the edgedatacenter rule into the record to chain the rules together. For example, this rule is common for offices using Office 365 email and messaging services: v=spf1 include:spf.protection.outlook.com include:edgedatacenter.com a:mail.edgedatacenter.com include:office.example.com -all
If you can neither access these settings nor contact your domain registrar to do so (for example, if your email goes through Yahoo), your only recourse is to purchase and configure a domain which allows you to do so.
DNS Dependent - These settings are dependent upon your DNS configuration: Ortho2 doesn't have access to those settings and cannot change them for you.
To enhance security further, Ortho2 strongly encourages you to set your DMARC policy to Quarantine or Reject if policy does not meet the SPF rules. This is often set to None or No by default. Be aware that Google and some other companies do not recommend this.
Check for Spam