Message Center

Use the Message Center to review and respond to messages you have received, and send new messages to staff members and professionals that care for your patients.

How to Get Here

Open Message Center - You can open this feature in multiple ways: Use the method that's most convenient for you.

Use This Feature

High Importance Notification - If you receive a messaged flagged with High Importance while you are logged into Edge Cloud, or if you have an unread high importance message when you first log in, the message will pop onto the top of your Edge Cloud screen so you can take care of it right away.

Notification Area Bubble - When you receive a new message while you are logged into Edge Cloud, the contents of the message appears in a bubble in your computer's notification area, along with a message icon. You can click either the bubble or the message icon to open the Message Center.

Time Off Request Notification - When an employee's time off request has been either accepted or denied, that employee receives a notice of the decision via Edge Cloud Messaging. See "Time Off Request" for details.

Unread Message Count - The Message Center ribbon bar icon, and the bottom of the Message Center indicate the number of unread messages waiting for you.

Toggle Received / Sent Messages - Click the Inbox and Sent buttons at the top of the Message Center window to toggle viewing messages that you have received from other operators, and messages you have sent.

Review Messages - The list of messages at the left of the window displays basic information about each of your messages.

Message Hover - Hover over a message to pop up the message details.

Open a Message - Click a message in the Message Center to see the full text and details of that message on the right side of the window.

Mark As Read - A message is automatically marked as being "read" once it is selected for viewing. You can, however, use the right-click menu, or the Message Center ribbon bar to manually mark one or more messages as being "read".

1. Select Message(s) - Click to select the message to work with. To select multiple messages, you can hold down your Shift key or Ctrl key while clicking the messages to include, or press Ctrl+A on your keyboard to select all messages.

2. Mark Messages - Right click and choose Mark as Read, or select Mark as Read from the Actions section of the Message Center ribbon bar.

   Right-Click - Right click and choose Mark as Read,

   

   Message Center Ribbon Bar - Actions section > Mark as Read.

   

Respond to a Message - Right-click a message and select the type of response to send. Or, choose the response type from the Message Center ribbon bar. All responses include a copy of the original message at the bottom of the message body. Once you select your response type, you compose and send the message as if you were creating a new message. (See "Send an Instant Message" for details.)

Open a Patient Folder - When someone sends you a message with a patient link, you can simply click the link in the message body to open the patient folder. (See "Send an Instant Message" for details about including patient links in messages.)

Complete a Prize Request - When a patient requests a prize from the patient reward Prize Selector, your system can automatically send a message to one or more Edge Cloud operators. The message body includes the patient name, and the prize that has been selected. Simply click the message to open the Manage Patient Points window, ready to process the prize for that patient. (See "Set Up Patient Rewards Options" for details about selecting the users to receive automated prize request messages. See "Manage Pending Prizes" for details about processing patient prize requests.)

Send a New Message - Right-click anywhere in the Message Center window and select New Message. Or, choose the New Message icon from the Message Center or Home ribbon bar. Then, compose and send the message. (See "Send an Instant Message" for details.)

Copy Message Text - Right-click a message (either in the message list, or the message detail section of the window) and select Copy to copy the entire text of the message. You can then paste the text into a new message, or in another application, such as an email message or word processing document.

Delete Messages - You can delete messages you have received in several ways: Right-click and select Delete. Or, select the messages, and press Delete on your keyboard. Or, choose the Delete Message icon from the Message Center ribbon bar. (You cannot delete messages you have sent.)

1. Select Message(s) - Click to select the message to work with. To select multiple messages, you can hold down your Shift key or Ctrl key while clicking the messages to include, or press Ctrl+A on your keyboard to select all messages.

2. Delete Messages - You can right click your message(s), and choose Delete, or select Delete Message from the Actions section of the Message Center ribbon bar, or press the Delete key on your keyboard.

   Right-Click - Right click and choose Delete,

   

   Message Center Ribbon Bar - Actions section > Delete Message.

   

   Keyboard - Press the Delete key on your keyboard.

3. Confirm Your Action - If you delete multiple messages at once, you must confirm your action before continuing.

Search Messages - Type a key word or words in the Search box at the top of the Message Center window to quickly locate the text you need. To clear your current search, click the X in the search text box.

More Information

Requested Time Off Notice - When an employee's time off request has been either accepted or denied, that employee receives a notice of the decision via Edge Cloud Messaging. See "Time Off Request" for details.

Message History Report - Run a Message History report to review the messages that were sent by your Edge Cloud Message Center for any range of dates. The report includes the date, time, operator that sent the message, who the message was sent to, and the message text. You can choose to include the messages to and from all employees, or select to include only specific employee messages. Messages that fall within the date range, including deleted messages, are included in the report. See "Message History Report" for details.