You are here: Edge Help > Insurance > Use Insurance > Upload Electronic Insurance Claims

Upload Electronic Insurance Claims

After selecting the electronic insurance forms you want to submit, use the Electronic Insurance integration to review and upload the claims.

Get Started

Flag Claims to be Re-Submitted - If you have insurance claims that were uploaded, but then rejected by the clearinghouse or insurance company and need to be sent as re-submissions, go to the Insurance detail page of the patient folder, and set the Claim Submission Reason field in the Electronic Submission section of the window to Corrected. The claim will then be marked as a re-submission, rather than a first-time submission.

Accumulate Electronic Insurance Forms to Upload - Depending on your office protocol, you may accumulate electronic insurance claims throughout the day or week. You then choose to upload the pending claims to the processing clearinghouse as described below. See "Electronic Insurance Forms" for details

How to Get Here

Home Ribbon BarClick to Open - Electronic Claims. In addition, the Electronic Insurance window opens whenever you initiate an electronic insurance form for a patient.

Use This Feature

Enable Submit Electronic Claims OptionClick to Open - Click to enable the Submit Electronic Claims option at the top of the Electronic Insurance window, if needed.

Filter Claims to ReviewClick to Open - Use the Office and Orthodontist filters to review only certain claims, or select to view all pending claims.

Claim ErrorsClick to Open - To avoid rejections, you cannot submit claims that are missing required information. The Claim Issues column lists the corrections you must make before the claim would be accepted. You will need to correct the information, delete this claim from the list (as described below), and re-select it for submission before uploading the claim to the processing clearinghouse.

Delete ClaimsClick to Open - Click Delete beside an individual claim you want to remove from the list (such as claims with errors in the Claim Issues column). Or, click to select multiple claims, and click the Delete button at the bottom of the window to remove them all from the list.

Select Claims Click to Open and Submit - You can select claims individually by checking the box beside the claim, or choose Select All or Select None. Note that you cannot select claims that contain errors. After making your selections, click Submit.

Electronic Insurance Notices - As your insurance claims are being uploaded, You will see messages pop up in your system tray to indicate that the claims were successfully received, and that they have been added to each patient's Correspondence History.

DentalXChange Web Site - Submitting electronic claims also opens the DentalXChange web site. You may log into the web site if you wish, or simply close your browser: Your electronic claims are uploaded either way.

More Information

Verify Transmission - It is important to verify that your claims have been submitted successfully. Twenty four hours is usually required for feedback on your claims to be posted.See "Review Electronic Claims Online" for details.

Correct Errors and Resubmit - After submitting electronic claims, be sure to clean up any transmission or records errors, and re-submit if needed. See "Correct and Resubmit Electronic Claims" for details.

Table of ContentsGet More Help

Ortho2.com │1107 Buckeye Avenue │ Ames, Iowa 50010 │ Sales: (800) 678-4644 │ Support: (800) 346-4504 │ Contact Us

Remote SupportEmail SupportNew Customer Care │ Online Help Ver. 8/3/2015