Ortho2 Support Options - There are a variety of ways to get your questions answered from the Ortho2 staff, including phone, email, and remote support.
Phone Help - Call our Ortho2 support representatives at 800-346-4504 from 7 AM - 7 PM Central Time, Monday - Friday for live assistance. If there is a queue, you can either request a call back and hang up, reserving your place in line, or remain on hold. At other times, you may leave a message to be called back during our support hours.
Email Help - Email us at Ortho2support@ortho2.com to contact an Ortho2 support specialist, who will receive and respond to your message in queue along with chat and phone support requests.
Remote Support - When you call us for assistance, your Ortho2 support representative may ask to remotely connect to your computer system. You can then use this option, along with the support number of your representative, to allow us temporary access to your system for diagnostic, training, and other support purposes.
Use Online Help - This online help system contains a wealth of articles and links to information about your Edge system and modules. You can type keywords to search for information, use the table of contents to look for closely related articles, follow links within the articles for additional information, use your browser functionality to move forward and back between articles, and more.
Search - Type a description of the information you are looking for in the search box at the top of your window to bring up a list of relevant help articles. (If you are using a tablet or mobile device, click the menu button first.) After you select an article to view, you can click the Remove Highlight button to remove the highlighting of the text you searched on.
Expand / Collapse Details - The articles are designed to get you the help you need quickly by always showing you basic lists of instructions, and collapsing the details so you can quickly scan an article to find the information you are looking for. You can expand the details of individual sections by clicking the drop down button ( ), or use the Expand / Collapse All button at the top of the article to open or close all collapsed text and pictures within the help article you are viewing.
Table of Contents - The table of contents lists help articles grouped by module, feature, or function. You expand and collapse the help system table of contents in different ways, depending on the type of device you are using. If you are using a standard monitor display, use the slider arrow at the right of the window to show / hide the table. If you are using a tablet or other mobile device with a smaller screen, tap the menu button in the heading to open the table of contents list. You can also click the Table of Contents link at the bottom of the help articles to open the table of contents page.
Follow Links - Your Edge help articles contain many links that you can use to gain further details about the feature you are working with. When you click a link to open another article, you can use the back and forward arrows in your browser to toggle among articles you have opened.
Print - Use the Printer icon at the top of the help window to open the print dialog, where you can print the currently displayed article, or save it as a PDF document for quick reference in the future.
Edge Help Options - In addition to calling our telephone support representatives at 800-346-4504 from 7 AM - 7 PM Central Time, Monday - Friday for live assistance, you can find additional online documentation and other resources from the Edge Help options menu. You can open the menu from either the Home or File ribbon bar.
Phone Help - Call our Ortho2 support representatives at 800-346-4504 from 7 AM - 7 PM Central Time, Monday - Friday for live assistance. If there is a queue, you can either request a call back and hang up, reserving your place in line, or remain on hold. At other times, you may leave a message to be called back during our support hours.
Email Help - Email us at Ortho2support@ortho2.com to contact an Ortho2 support specialist, who will receive and respond to your message in queue along with chat and phone support requests.
Online Help - Open the Online Help window to search all Edge and Edge module help articles.
Release Notes - The Release Notes document, available from your Edge help options menu, describes the most recent updates available for Edge. See "Review Latest Updates" for details.
Videos / Visual Help - Watch video tutorials to brush up on your skills, or to learn a few new hints and tips to use with your system. You can find a comprehensive collection of beginner's and advanced user's training videos and webinars on our online Support & Learning center. See "Watch Video Tutorials" for details.
White Papers - Use the White Papers help option to open the Ortho2 web site to the Edge documentation page, where you can find out all about Edge – anything from product information, to quick start guides assisting you with your Edge system. Click here to open the list of Edge documents in a new window.
Ortho2 Web Site - Use this help option to open the Ortho2.com home page. You can also view the Ortho2 web site, or any other web site, directly from within Edge with your Browser widget. See "Browser Widget" for details.
Connect Remotely - When you call us for assistance, your Ortho2 support representative may ask to remotely connect to your computer system. You can then use this help option, along with the support number of your representative, to allow us temporary access to your system for diagnostic, training, and other support purposes. Click here to open the remote support site in a new window.
What is My IP? - Use this help option to determine the internet protocol address of the computer you are working on. This is generally used for diagnosing networking other issues. Click here to open the IP address site in a new window.
Submit Bug / Enhancement via UserVoice - Use the UserVoice feedback forum to connect with Ortho2, offer enhancement suggestions, vote on your favorite ideas, report bugs, and monitor the progress of upcoming products and features.See "UserVoice Feedback Forum" for details.
Upload Error Log - Use this help option at the direction of an Ortho2 support representative to help diagnose and fix certain system errors.
Edge System Requirements - Use the Edge System Requirements tool to determine how well-suited your computer is for running Edge.See "Edge System Requirements" for details.
Health History URL's - Use the Health History URL's option to open a page of web site links that you can add to your own web site to allow your patients to access the health history from anywhere with an Internet connection. See "Set Up Health History URL Links" for details.
About - Use this help option to open a window that displays information about your Edge system, including the revision number, and your customer identifiers.
- There are a variety of ways to get your questions answered from the Ortho2 staff, including phone, email, and remote support.
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Remove Highlight button to remove the highlighting of the text you searched on.
), or use the 
Expand / Collapse All button at the top of the article to open or close all collapsed text and pictures within the help article you are viewing. 
Printer icon at the top of the help window to open the print dialog, where you can print the currently displayed article, or save it as a PDF document for quick reference in the future.