Alert Editor

Use the Alerts editor to create a list of standard alert descriptions to enter into your patient folders. Then, when you add an alert to a patient folder, you can simply choose a description from your list.

Click to OpenOpen the Alerts Editor

Select Editors from the Tools section of the Home ribbon bar. Then, from the General section, open the Alerts editor. (You can also use the Search field to look for the editor you want to work with.)

Click to OpenAlert Settings and Options

Click to OpenCreate or Edit an Alert - Click New, then edit the New Alert description at the bottom of the list, or select an existing alert to work with. You can type your alert description, or use cut, copy, and paste tools.

Click to OpenAssign Default Alert Stops - Select an alert description, then check each alert stop you want to enable by default when this alert is added to a patient folder. If you enable the Sign-In Stop, you can optionally prevent the patient from signing into your office. This feature is useful when the front desk needs to speak with the patient before the appointment begins, When you add an alert to a patient, the default stops will be added automatically, but you can adjust them as needed.

Medical Alert - Enable this option to show this alert in red in the patient folder Alert panel, the Patient Information Panel alerts widget, and the Treatment Hub summary. You can choose to show a Medical Alert icon on Scheduler appointments. When this option is enabled, you can hover over the icon to open the patient information pop-up window, where you can read the alert message. In addition, you can choose to include medical alerts in several reports.

Patient Folder Stop - Enable this option to show this alert in an Alert Stop pop-up window whenever you first open a patient folder.

Scheduler Stop - Enable this option to show this alert in an Alert Stop pop-up window whenever you begin to schedule an appointment for the patient, or drag and drop an appointment for the patient from a Scheduler Bar onto your schedule.

Post Transaction Stop - Enable this option to show this alert in an Alert Stop pop-up window whenever you open the Post Transaction window for the patient.

Ledger Stop - Enable this option to show this alert in an Alert Stop pop-up window whenever you open the patient's Finance page.

Sign-In Stop - Enable this option to show this alert in an Alert Stop pop-up window whenever the patient signs into your office. The alert is triggered only from the sign-in screen, and not if you sign the patient in by right-clicking the appointment in your schedule.

Prevent Patient Sign-In Option - If you have enabled the Sign-In alert trigger, you can optionally enable this option to prevent the patient from completing the sign-in process. The patient will see a message that requests that they check in at the front desk instead. You might use this option, for example, in cases where paperwork needs to be signed or the account is seriously past due.

Click to OpenDelete Descriptions - Click the record you want to remove, then click Delete. The description is removed from the list, but not removed from any patients that already have the description assigned to them.

Click to OpenSave Changes

Click Save in your Quick Access toolbar or File ribbon bar (or press Ctrl+S on your keyboard) to save any changes you have made.

Click to OpenUse Alerts

Apply an Alert to a Patient - Use patient alerts to notify you of important issues. You can view alerts in several places in the patient folder, optionally include alerts on certain reports (including Appointment Day Sheet reports), and flag alerts to pop onto your screen when certain triggers occur. In addition, alerts flagged as medical concerns appear on the summary of the patient's Treatment Hub. See "Patient Alerts" for details.

Online Forms Alerts - Use the Online Form Alerts editor to set up alerts that are triggered when a patient's online form response matches your alert criteria, when a patient is due for a health history update, or when a patient has a document pending in the Online Forms Letter Queue. See "Online Form Alert Editor" for details.

Click to OpenPrint an Alert List

Run the Alert List report to obtain a list of the alert descriptions you have created to use in patient folders. Ad-hoc alerts you typed into patient folders, and descriptions you deleted from the Alerts editor are not included. The report indicates whether the description is flagged as a medical alert.