Use the Text Messaging feature of your Edge Reminders system to send individual messages to your patients
Set Up Text Phone Number - You must select a phone number for the Text Message "From" Phone Number" field of your Edge Reminders editor before you can send or receive text messages. See "Set Up Edge Reminders Integration" for details.
Text Messaging.
Click Text Messaging from the Messaging section of the Home ribbon bar.
If your Edge Reminders Editor is set up to receive text alerts, new messages will also pop onto your screen as they arrive. See "Set Up Edge Reminders Integration" for details.
Refresh messages - When you first open the Text Message window (or if you have had the window open for any length of time), click Refresh to be sure you are viewing all new messages.
Review messages - The most recent message in each conversation is listed in the review window. To see an entire conversation, click the arrow at the far right of the message. Then, to return to the list of conversations, click the Message button.
Click the arrow to open a conversation.
You now see the entire conversation.
Click Message to return to the review list:
Open folder - Click the name of the message recipient to open that patient folder, responsible party page, or professional page.
Start a new conversation - You can send a text message to any patient, responsible party, or professional that has at least one Cell phone number in their Contact details.
Initiate conversation - Open the patient folder, responsible party page, or professional page you want to receive your message. Or, activate the patient in your Scheduler. Then, click the + symbol at the right of the Text Messaging window. (If you don't see the + symbol, you are probably viewing the details of a conversation. Click the Message button at the top of the window to return to the conversation list.)
With the recipient's folder open (or the patient activated in your Scheduler), click the + symbol at the top of the Text Messaging window.
Select phone number - Click To:+, and select the cell phone number to use.
Type message - Type your message at the bottom of the window, and click Send.
Continue a conversation - You can send multiple messages and replies to the same recipient, creating a conversation.
Open conversation - If you do not have a conversation currently open in your Text Messaging window, click the arrow beside the recipient's current message to open it.
Type message - Type your message at the bottom of the window, and click Send.
Receive text message alerts - Enable the 
Receive Text Message Alerts option in your Edge Reminders editor if you want text messages to pop up on your screen as they come into your system. If you disable this option, you will need to open the Text Message window to see the messages. If you change this setting, you will need to exit and re-enter Edge before the change will take effect.
│
Ortho2.com │1107 Buckeye Avenue │ Ames, Iowa 50010 │ Sales: (800) 678-4644 │ Support: (800) 346-4504 │ Contact Us
Remote Support │Email Support │New Customer Care │ Online Help Ver. 8/3/2015
