Message History Report

Run a Message History report to review the messages that were sent by your Edge Cloud Message Center for any range of dates. The report includes the date, time, operator that sent the message, who the message was sent to, and the message text. You can choose to include the messages to and from all employees, or select to include only specific employee messages. Messages that fall within the date range, including deleted messages, are included in the report.

Run This Report

1. Open the Report - Home ribbon bar > Reporting section > Reporting > Audit> Message History > Run. (You can also use the Search field to find the report you want to work with.) You might also be able to run this report from your Recent Reports or Quick Reports list. See "Run Edge Cloud Reports" for details.

   

2. Report Settings - Select the options to use for choosing records and generating this report. Choose carefully, as your selections will affect which patients are included in the report. (If the settings panel is not visible, click the Show/Hide icon in the upper left corner of the Reporting window.)

   Start / End Dates - Enter the range of dates to include on this report, or select a single date for both the Start Date and End Date fields to run the report for an individual date. You can type a date in the fields, or click the calendar icon to select a date. Your selected date or date range will appear just under the report title when you view your report; if you select a date that is not today, this date will be different than the run date that appears in the report header.

   Employees - Click to highlight each employee you want to include on the report, or enable the All Employees option at the bottom of the list to include everyone's messages.

   Report Security - You must have full access to the Practice Administration > Operator Editor security setting in order to include all employees on the report. If you do not have this setting, you can run the report for your own messages only. You can, however, choose to include only messages between yourself and one or more specific employees, or include messages to and from you and all employees within your date range. (See "Security Editor" for details about security settings.)

3. View Results - If needed, click View at the top of the report settings panel to view the results on your screen. When you run a report or form from your Recent Report list, or when you run a Quick Report, the initial results are sent to your screen immediately, with one exception: A Quick Report that has the Print Only option enabled will not show your results on the screen at all, but continue with the printing options.

4. Manage Options and Output - With the results on your screen, you can choose the output with the toolbar at the top of the report window. See "Report Output Options" for details.

More Information

Use Arrows to Re-Sort Report While viewing certain Edge Cloud reports, you can use the arrow beside certain column headings to re-sort the report according to that column’s criteria. Click the arrows a second time to sort that column in reverse order, or click the arrows beside a different column to change the sort order again. (Not all Edge Cloud reports support this feature. If your cursor changes to look like a hand, the feature is available.)