Messaging Widget

The list of messages you have received from other Edge Cloud operators, as well as others that use your Edge Portal app, appear in the widget. You can click Search in the widget tool panel, then type a key word or words to quickly locate the text you need. To clear your current search, click the X in the search text box.

The list of messages at the left of the window displays basic information about each of your messages. An icon indicates whether the message has been Read, or is Unread. The circle before the sender's name indicates whether they are Logged into Edge Cloud, or Not logged into Edge Cloud. The date and / or time of the message, and the beginning of the message text are also included in the message list. To read the entire message, you can hover over the message, or open it in the Message Center. If the message was sent with High Importance, the icon appears just after the message text.

Hover over a message to pop up the message details.

Right-click a message and select Open, or double-click the message, to open the full message in your Message Center.

A message is automatically marked as being "read" once it is selected for viewing. You can, however, use the right-click menu, or the Message Center ribbon bar to manually mark one or more messages as being "read". To select multiple messages, you can hold down your Shift key or Ctrl key while clicking the messages to include, or press Ctrl+A on your keyboard to select all messages.

Right-click a message and select Reply, Reply All, or Forward. Or, choose the response type from the Message Center ribbon bar. All responses include a copy of the original message at the bottom of the message body. Once you select your response type, you compose and send the message as if you were creating a new message. (See "Send an Instant Message" for details.)

When someone sends you a message with a patient link, you can simply click the link in the message body to open the patient folder. (See "Send an Instant Message" for details about including patient links in messages.)

When a patient requests a prize from the patient reward Prize Selector, your system can automatically send a message to one or more Edge Cloud operators. The message body includes the patient name, and the prize that has been selected. Simply click the message to open the Manage Patient Points window, ready to process the prize for that patient. (See "Patient Rewards Setup Editor" for details about selecting the users to receive automated prize request messages. See "Reward Prizes Widget" for details about processing patient prize requests.)

New Message Icon

Right-click a message (either in the message list, or the message detail section of the window) and select Copy to copy the entire text of the message. You can then paste the text into a new message, or in another application, such as an email message or word processing document.

You can delete messages you have received in several ways: Right-click the message and select Delete. Or, select one or more messages, and press Delete on your keyboard. Or, select one or more messages and choose the Delete Message icon from the Message Center ribbon bar. To select multiple messages, you can hold down your Shift key or Ctrl key while clicking the messages to include, or press Ctrl+A on your keyboard to select all messages. You cannot delete messages you have sent. If you delete multiple messages at once, you must confirm your action before continuing.