Edge Cloud Message Center
Use the Message Center to send, receive, and respond to messages from other Edge Cloud operators, as well as professionals that use your Edge Portal Premium app.
Automatic High Importance Notification - If you receive a messaged flagged with 
High Importance while you are logged into Edge Cloud, or if you have an unread high importance message when you first log in, the message will pop onto the top of your Edge Cloud screen so you can take care of it right away.
Get StartedMessaging Security - Use the General security group section of the Security editor to set up whether Edge Cloud operators have access for Messaging, and whether those with access can review the messages sent to other operators. If you exclude a security group from messaging access, you will also want to enable the Hide from Messaging option in the Operators editor for anyone assigned to that group. Otherwise, other operators might send those people messages that they will not be able to see. See "Security Editor" for details.
Show / Hide Operators in Messaging - Use the Hide from Messaging and Hide From Professional Portal Messaging options in the Operator editor to include / exclude Edge Cloud operators from the list of people other operators can send messages to, and from the list of people professionals using Edge Portal can message. While you will leave these options disabled for most operators, you will want to enable them for any operators that do not have security access to messaging, as well as operators you have set up for special purposes, such as a sign-in station. See "Operator Editor" for details.
Edge Cloud operators in a security group that excludes them from messaging can still receive messages flagged "high importance" if they are not hidden from the messaging list. The excluded operator will see the high importance message when they log into Edge Cloud, and can immediately reply to or forward that message. However, once they exit the high importance message window, it will no longer be available to them.
Set Up Message Groups - Use Message Groups to easily send an instant message to a specific group of
Create Quick Messages - Use the Messaging tab of your User Options window to enable / disable the High Importance flag default, and to set up your personal Quick Message list. See "Messaging User Options" for details.
Professional / Responsible Party Messaging Access - If you use Edge Portal Premium, you can invite professionals and responsible parties to register for a portal user account. Once logged in, they can view use Edge Cloud Messaging to contact your office.
Unread Message Count - You can see the number of unread messages you have by looking at the Message Center ribbon bar icon, or the notice at the bottom of the Message Center window.
High Importance Notification - If you receive a messaged flagged with High Importance while you are logged into Edge Cloud, or if you have an unread high importance message when you first log in, the message will pop onto the top of your Edge Cloud screen so you can take care of it right away.
Notification Area Bubble - When you receive a new message while you are logged into Edge Cloud, the message appears in a bubble in your computer's notification area, along with a message icon. You can click either the bubble or the message icon to open the Message Center.
You can open the Message Center by selecting Message Center from the Messaging section of the Home ribbon bar. Or, from the Messaging Widget, double-click a message, or right-click and select Open.
In addition, when a message notification appears in your computer's notification area, you can click the icon (available even after the message bubble fades away) to open the Message Center.
Select Inbox or Sent at the top of the Message Center window to see all the messages you have received or sent to other Edge Cloud operators, as well as others that use your Edge Portal app. You can use the Search field to look for specific message text.
The list of messages at the left of the window displays basic information about each of your messages. An icon indicates whether the message has been 
Read, or is 
Unread. The circle before the sender's name indicates whether they are 
Logged into Edge Cloud, or 
Not logged into Edge Cloud. The date and / or time of the message, and the beginning of the message text are also included in the message list. To read the entire message, you can hover over the message, or open it in the Message Center. If the message was sent with High Importance, the icon appears just after the message text.
Time Off Request Notification - When an employee's time off request has been either accepted or denied, that employee receives a notice of the decision via the Message Center or Messaging widget. See "Request Time Off (PTO)" for details.
Hover over a message to pop up the message details.
Click a message in the Message Center to see the full text and details of that message on the right side of the window.
A message is automatically marked as being "read" once it is selected for viewing. You can, however, use the right-click menu, or the Message Center ribbon bar to manually mark one or more messages as being "read". To select multiple messages, you can hold down your Shift key or Ctrl key while clicking the messages to include, or press Ctrl+A on your keyboard to select all messages.
Right-click a message and select Reply, Reply All, or Forward. Or, choose the response type from the Message Center ribbon bar. All responses include a copy of the original message at the bottom of the message body. Once you select your response type, you compose and send the message as if you were creating a new message. (See "Send an Instant Message" for details.)
When someone sends you a message with a patient link, you can simply click the link in the message body to open the patient folder. (See "Send an Instant Message" for details about including patient links in messages.)
When a patient requests a prize from the patient reward Prize Selector, your system can automatically send a message to one or more
Right-click anywhere in the Message Center or Messaging widget window and select 
New Message. Or, choose New Message from the Message Center or Home ribbon bar. Then, compose and send the message. (See "Send an Instant Message" for details.)
Quick Access toolbar - You can also open this feature from the Quick Access toolbar at the top of your Edge Cloud system window.
Right-click a message (either in the message list, or the message detail section of the window) and select 
Copy to copy the entire text of the message. You can then paste the text into a new message, or in another application, such as an email message or word processing document.
You can delete messages you have received in several ways: Right-click the message and select 
Delete. Or, select one or more messages, and press Delete on your keyboard. Or, select one or more messages and choose the Delete Message icon from the Message Center ribbon bar. To select multiple messages, you can hold down your Shift key or Ctrl key while clicking the messages to include, or press Ctrl+A on your keyboard to select all messages. You cannot delete messages you have sent. If you delete multiple messages at once, you must confirm your action before continuing.
Even deleted messages can be reviewed by running the Message History report. See "Message History Report" for details.
Use the Messaging widget to manage messages from other Edge Cloud operators, as well as professionals that use your Edge Portal Premium app. You can read your messages, send messages, and perform most message actions from the widget. See "Messaging Widget" for details.
Message History Report - Run a
